Home / Legal & Compliance / Responsible Gaming

PLAYER PROTECTION AND WELLBEING

Play Smart. Stay in Control.

At LuckyBoom, gambling should remain safe and balanced. Set deposit limits, track your session time, or take a break whenever you need. Use our account tools to stay in control of your play.

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Need an immediate break?

Take a 24-hour break from your account.

Account Controls and Tools

Responsible Tools

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Deposit Limit Manage your deposit budget schedule Daily, weekly or monthly

Limit the amount you can deposit over a daily, weekly, or monthly period. Once reached, further deposits are declined.

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Loss Limit Manage your losses tune Daily, weekly or monthly

Cap your net losses over a selected timeframe. Gameplay pauses once your limit is reached.

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Session Reminder Track time spent notifications_active On screen alert

An on screen notification that tracks time elapsed during your session and lets you stop or continue playing.

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Time-Out Temporary break block Pauses account access

Temporarily block access to your account and deposits for a set period.

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Self-Exclusion Account closure lock Longer break options

Exclude yourself from LuckyBoom for a specified duration or indefinitely. Account access will be blocked.

quiz SELF ASSESSMENT

Evaluate Your Gambling Habits

Answer a few questions to review your gambling habits and help keep your play balanced.

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schedule Short Check

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Helpline and Support

Free and confidential assistance from external support organisations.

National Gambling Helpline Support Available

National Gambling Helpline

Contact the national gambling helpline of your country for confidential advice and independent support.

Contact Options: Contact your local helpline

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Support Groups Support Services

National Gambling Support

Independent support groups offer advice and aid for individuals and families seeking help with gambling.

Helpline Information: Contact your local helpline

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Online Support Services Online Support

International Gambling Support

Online services provide practical advice, forums, and confidential support for players worldwide.

Format: Online Advice and Chat

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18+

Underage Protection and Verification

It is illegal for anyone under 18 to open an account or play at LuckyBoom. We require identity verification before the first withdrawal to ensure compliance. Any account belonging to a minor will be closed.

Filtering Software Options:

Gambling Blockers Parental Controls Content Filtering Access Restriction Tools

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Responsible Gambling Guidelines and Support

At LuckyBoom, gambling should always remain a form of entertainment. Playing online casino games or betting on sports involves financial risk, and it is important to maintain strict control over your budget and time.

Tools for Managing Your Play

Setting strict boundaries before you start playing helps keep your gaming safe and enjoyable. You should only spend money that you can afford to lose.

To help manage your activity, you can request account controls directly through our team. Contact support via 24/7 live chat or email to set up parameters on your account.

Deposit limits: restrict the amount of money you can deposit daily, weekly, or monthly.
Loss limits: control the maximum amount you can lose over a set period.
Session reminders: receive notifications tracking how long you have been logged in.

Time-Outs and Self-Exclusion

If you need a temporary break from gaming, you can request a time-out. During a time-out, your account will be suspended for a period ranging from 24 hours to several weeks.

If you feel that your gambling is becoming uncontrollable, self-exclusion is available. Self-exclusion blocks access to your account for a defined longer period or permanently.

Recognising Warning Signs

Gambling issues often develop gradually. Being aware of the early warning signs allows you to take action before gambling causes personal or financial harm.

Consider asking yourself the following questions:

Do you spend more money on slots or sports betting than you can afford?
Do you try to win back lost money by making larger deposits?
Do you neglect personal, family, or work responsibilities to play?
Do you borrow money or sell possessions to fund your gambling?
Do you lie to family or friends about how much time or money you spend gaming?

Frequently Asked Questions

How can I request a time-out or self-exclusion?

You can request a time-out or self-exclusion by contacting customer support through 24/7 live chat or email. State the duration you require, and our team will update your account settings.

What happens during a self-exclusion period?

During self-exclusion, your account is locked, preventing you from logging in, depositing, or placing bets. Marketing emails will also be disabled.

Can I cancel a self-exclusion early?

No. Once self-exclusion is confirmed, it remains active for the entire selected duration to ensure your protection.

Where can I get independent advice about gambling problems?

You can contact the national gambling helpline of your country for professional, confidential advice and support.